pursuer Casino & Sportsbook Data Care
This page describes what data we collect when you use pursuer and how we keep that information protected. Our privacy policy governs all personal data you provide during account creation, deposits and withdrawals, live-dealer play, sportsbook betting, and customer support interactions on our platform.
We take data protection seriously. We encrypt sensitive information, limit access to authorized staff, and comply with applicable privacy laws in the jurisdictions where we operate. This guide explains which data we collect, why we collect it, how we use it, and what rights you have regarding your information.
Understanding our privacy practices helps you make informed decisions about using pursuer. We have structured this page to cover data collection, use and sharing, security measures, your rights, and how to contact us with privacy questions.
What data we collect on pursuer
When you create a pursuer account, we collect your full name, email address, phone number, and date of birth. This information is required for account creation and identity verification. Before your first withdrawal, we ask you to upload a photo of your national ID card or passport, which we store securely to verify your identity and prevent fraud.
During deposits and withdrawals, we record transaction details—the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), timestamp, and transaction identifier. We retain this data to reconcile payments, process refunds if needed, and comply with financial regulations in jurisdictions where we operate.
When you use pursuer for sportsbook betting, live-dealer gaming, or slot play, we log your activity—which markets you view, which games you join, your bets and stakes, and your winnings or losses. This activity data helps us understand platform usage, detect abuse or fraud patterns, and improve your experience. We also collect technical data such as your device type, operating system, IP address, and connection quality.
How we use your data on pursuer
We use your identity information to create and manage your pursuer account, verify your eligibility, process deposits and withdrawals, and communicate with you about your account status. Your contact details (email and phone) allow us to send transaction confirmations, security alerts, and support responses. We never use your information to send unsolicited marketing emails; any promotional messages are triggered by your own interaction with pursuer or your explicit opt-in.
We use your activity data to detect fraud, prevent abuse of bonuses, identify technical issues, and improve our platform. During Liga 1 season or major Piala AFF tournaments, we monitor betting patterns to identify irregular activity that might indicate account compromise or third-party interference. We also use activity data to understand which games and markets are most popular, helping us prioritize features and improvements.
Our pursuer team and customer support staff access your account data only when necessary—to respond to your support request, investigate a dispute, or verify a withdrawal. We restrict staff access to the minimum data required for each task. Support conversations are logged for quality and training purposes but are not shared outside our organization.
Third parties and data processors on pursuer
We work with third-party processors to deliver pursuer services. Our payment gateway processes transactions through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank channels; this processor handles only transaction data necessary to complete transfers and does not store your full payment credentials. Our live-dealer provider operates the video studios and dealer interfaces; they receive only your username and session data, not your identity documents or payment history.
Our cloud infrastructure provider stores our servers and databases, which may sit outside your jurisdiction. We encrypt all data at rest and in transit, so the infrastructure provider cannot read your personal information without decryption keys held only by pursuer. We do not share your data with third parties for marketing, analytics, or any purpose unrelated to operating pursuer.
We may disclose your data if required by law—for example, to comply with a government request or court order, or to meet financial regulatory obligations in jurisdictions where we operate. Such disclosures are made only to the extent legally required and are documented internally.
Pursuer's data care is built on transparency, encryption, and minimal data collection—we keep only what is necessary to operate the platform securely.
Security and data protection on pursuer
We encrypt all sensitive data—including passwords, identity documents, and payment information—using industry-standard encryption protocols (TLS 1.2 or higher for transit, AES-256 for storage). Your password is salted and hashed, meaning we do not store your actual password anywhere. Our servers are protected by firewalls, intrusion detection, and continuous security monitoring. We conduct regular security audits and penetration tests to identify and fix vulnerabilities before they can be exploited.
We implement two-factor authentication (2FA) to protect your pursuer account from unauthorized access. When you enable 2FA, every login requires a code sent to your phone or email, preventing attackers from accessing your account even if they obtain your password. We strongly recommend enabling 2FA on any account holding a balance.
In the unlikely event of a data breach, we will notify affected users and regulatory authorities without unreasonable delay. Our incident response plan includes investigation, containment, recovery, and user notification procedures. We maintain cyber insurance to cover potential liabilities related to data protection incidents.
Your rights and choices regarding your data on pursuer
You have the right to access your personal data held by pursuer. You can view your account details, transaction history, and activity log through your account settings. You can request a full data export—all information we hold about you in machine-readable format—by contacting our support team.
You can request correction of inaccurate data. If your name or contact details have changed, update them in your account settings or contact support. You can request deletion of your data once your account is closed and any outstanding transactions are settled. We may retain some data for legal or financial compliance purposes even after account deletion, as permitted by law.
You can withdraw consent from promotional communications at any time through your account settings or by replying to a promotional email with "unsubscribe." Withdrawing this consent does not affect your ability to use pursuer or receive essential account notifications.
Cookies and tracking on pursuer
Our pursuer app and website use cookies to maintain your login session, remember your preferences (such as display language or dark mode), and track your activity for fraud prevention. Session cookies expire when you close the app or browser; preference cookies may persist longer. We do not use third-party tracking pixels or analytics cookies that profile your behavior outside pursuer.
You can disable cookies in your browser settings, but doing so may break pursuer functionality—for example, you may be logged out frequently or unable to place bets. Our app-based experience relies on authentication tokens rather than browser cookies, so cookie settings do not affect the mobile app.
Jurisdiction notice and data retention on pursuer
Our pursuer platform is available only where local law permits. If you access pursuer from a jurisdiction where online gaming is prohibited, your account may be suspended, and your data may be retained for legal compliance purposes. We comply with data protection laws in all jurisdictions where we operate; if your country has specific data retention or privacy laws, we apply those rules to your information.
We retain your personal data as long as your pursuer account is active. After you close your account, we retain transaction records and identity documents for at least seven years to comply with financial and anti-money-laundering regulations. Activity logs and technical data are deleted after twelve months unless legal or regulatory requirements mandate longer retention.
Contacting pursuer about privacy
If you have questions about how we use your data, want to request access to your information, or wish to make a complaint about our privacy practices, contact our support team through the app help menu. You can also write to us with your inquiry; include your account identifier and a clear description of your concern. We respond to privacy inquiries within a reasonable timeframe.
If you believe we have violated your privacy rights and are not satisfied with our response, you may have the right to lodge a complaint with the data protection authority in your jurisdiction. We cooperate fully with such inquiries.
Summary of our pursuer privacy commitment
We at pursuer collect only the personal data necessary to operate our platform, verify your identity, process payments, and comply with law. We encrypt sensitive information, restrict staff access, and do not share your data with third parties for marketing or unrelated purposes. Your data is protected by industry-standard security practices, regular audits, and incident response procedures.
You have the right to access, correct, and delete your data, and to control whether we contact you with promotional messages. Our privacy policy applies to all users of pursuer regardless of location; if you access pursuer from a jurisdiction where gaming is restricted, additional legal or regulatory measures may apply. For any privacy questions or requests, contact our support team through our contact methodsYou can also review our full terms and conditions and legal notice for additional information about how pursuer operates and your obligations as a user.