pursuer FAQ

When you open a pursuer account, we collect your name, email, mobile number, and date of birth during registration. Before your first withdrawal, we require identity verification. This typically means uploading a clear photo of your national ID card, passport, or driver's licence, and a recent selfie for face verification. We may also request proof of address (e.g., a utility bill or bank statement). Verification usually completes within one business day. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, the same standard applies. If documents are unclear or do not match your account details, we will ask you to resubmit.

When you register on pursuer, we ask for your email address, a username of your choice, a strong password, your full name, date of birth, and a mobile phone number. We use this information to create your account, send you login codes, and contact you about account activity. You must be of legal age in your jurisdiction to register. Your email and mobile number must be accurate so we can send you important notifications and recovery codes if you lose access to your account. After registration, you can log in and start depositing funds or exploring our games. Before your first withdrawal, you must complete KYC verification.

You can reach our pursuer support team through the help menu in the app. Open the app, go to the menu or settings area, and select "Help" or "Support". From there, you can submit a message or start a chat. We respond during business hours, which typically means the same weekday and holiday schedule as Indonesia's standard business calendar. During major holidays such as Idul Fitri and Idul Adha, response times may be longer. For urgent account security issues, message us immediately; for routine questions about games or payments, this FAQ may already have the answer you need.

Pursuer does not charge deposit or withdrawal fees on your account. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the balance is credited to your pursuer account at no additional cost to you. Payment providers may have their own fees, but those are between you and your bank or e-wallet. When you request a withdrawal, we do not deduct a fee from your balance. The amount you request is sent back to your payment method minus any charges your bank or provider applies. We aim to keep withdrawals fast and straightforward.

When you submit a withdrawal request on pursuer, we begin processing it immediately. After you confirm your request in the app, funds are typically reviewed and sent to your bank or e-wallet within a standard business window. The exact time depends on your payment method and bank; some e-wallets like mobile banking and local payment may show the credit within hours, while bank transfers to online payment, e-wallet, or mobile banking may take one business day. Your pursuer account shows the withdrawal status so you can track progress. If there are any issues—such as a mismatch between your registered name and your bank account—we will contact you to clarify. We do not guarantee exact realtime processing, but we work to resolve all requests promptly.

Before you begin using pursuer games, you should understand three key areas. First, read our terms and conditionswhich cover account ownership, fund security, and dispute resolution. Second, understand the specific rules of the game you want to play—whether that is football betting rules (match winner, total goals, Asian handicap), live-dealer table rules (blackjack, roulette, baccarat, Dragon Tiger), or slot game mechanics (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Third, review our legal notice to confirm that our services are available in your jurisdiction. Many regions permit some games but not others. Confirm your eligibility before depositing funds.

Our pursuer loyalty programme rewards active players with tier status based on cumulative activity. As you deposit, play games, and place bets, you earn points toward higher tiers. Each tier may unlock perks such as bonus offers, faster customer support, or exclusive game access. Tier status is managed in your account profile under "Loyalty" or "Rewards". You can see your current tier, points balance, and progress toward the next tier. Tier benefits vary and may change seasonally, especially around major tournaments such as Liga 1 and Piala AFF. Check your account regularly for tier updates and available perks.

Pursuer offers several tools to help you manage your account safely. You can change your password at any time in your account settings. We provide a two-factor authentication option (via email or SMS) to add an extra layer of protection. If you forget your password, you can reset it by verifying your email or phone number. You can also view your login history to see when your account was accessed and from which devices. If you notice suspicious activity, contact our support team immediately through the app help menu. We do not offer account suspension or closure tools within the app; if you need to close your account, contact support directly.